Questions About Returns and Refunds

Can I return unsatisfactory or unwanted items?

If you are dissatisfied with an item when it is delivered, notify your driver, and he/she will return it to the store and your credit card will receive a refund.

Upon delivery, you will be provided with the a receipt. If your driver is no longer present, you can return the items directly to Skinners Grocery using the original receipt. Note that, depending on particular policy regarding the item returned and the date of purchase, we may only issue store credit in refund rather than issue a cash refund to your credit card.

Also note that delivery times are not guaranteed and convenience fees and delivery fees are not refundable.

What should I do if part of my delivery is incorrect?

If you receive an incorrect order, please notify your driver upon delivery and you will receive an appropriate refund. If your driver is no longer present, please contact our Skinner's Customer Care team. To receive a refund for an issue with an order and/or delivery, you must contact us within 48 hours of your delivery.

What items cannot be returned?

Certain items, including, but not limited to alcoholic beverages, baby formula and tobacco products, cannot be returned or refunded once you have accepted delivery.

What should I do if I have another issue?

We strive to make your shopping experience quick, convenient and simple. If at any time your expectations are not being met, please reach out to our Payson Market's Customer Care team and we'll do our best to make it right.